bd124 Privacy Policy

This Privacy Policy applies to all personal data processed by bd124 in connection with the operation of the Platform — including data collected through the website, mobile access, payment transactions, customer support interactions, and the VIP loyalty program. It covers all registered members in Bangladesh, whether they access the Platform from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or elsewhere in the country.

By registering an account with bd124 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent to this Privacy Policy, you must not register an account or continue to use the Platform.

We are committed to handling your personal data responsibly, securely, and transparently. We do not sell personal data to third parties. We do not share your data with any party that is not directly involved in delivering the services you have signed up for. All data processing by bd124 is guided by the principle of collecting only what is genuinely necessary to operate the Platform and serve our members.

bd124 collects personal data from you directly (when you register, make a deposit, or contact support), automatically (through your device and browser as you use the Platform), and from third parties (such as payment processors and identity verification services). The categories of data we collect are listed below.

bd124 uses the personal data we collect for the following purposes, in each case limited to what is necessary for the stated purpose:

• Account creation and management — to register your account, verify your identity, and maintain your player profile on the Platform.
• Payment processing — to process deposits via bKash, Nagad, Rocket, Upay, and local Bangladeshi bank transfers, and to process withdrawal requests to your verified payment method.
• Regulatory compliance — to fulfil KYC, AML, and responsible gaming obligations, including age verification, identity checks, and detection of prohibited conduct.
• Customer support — to respond to account queries, payment disputes, responsible gaming requests, and any other support interactions initiated by you.
• Personalisation and VIP program — to personalise your Platform experience, calculate VIP loyalty points, issue tier-appropriate bonuses, and deliver promotional offers relevant to your activity.
• Platform security and fraud prevention — to monitor activity on the Platform for signs of fraud, account takeover, money laundering, duplicate accounts, and other prohibited conduct described in the Terms & Conditions.

bd124 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human oversight. Where automated tools are used to flag potentially suspicious activity, a human review follows before any account action is taken.

bd124 processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to fulfil our obligations under the Terms & Conditions you accepted when registering, including account management and payment processing.
• Legal obligation — processing required to comply with applicable law, including KYC, AML obligations, and responses to lawful requests from public authorities.
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interest in protecting the Platform and its members is not overridden by your privacy interests.
• Consent — where you have provided specific, informed consent to a particular processing activity (for example, receiving promotional communications). You may withdraw consent at any time by contacting support.

bd124 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and under contractual obligations of confidentiality:

• Payment processors and financial institutions — bKash, Nagad, Rocket, Upay, and local Bangladeshi banks, solely for the purpose of processing your deposits and withdrawals.
• Identity and KYC verification providers — third-party services used to verify your identity documents, age, and address as required by our compliance obligations.
• Game content providers — certified game studios such as Pragmatic Play and Evolution Gaming may receive pseudonymised game session data to operate their games correctly on the Platform.
• Regulatory and law enforcement authorities — where required by applicable law or court order, bd124 will disclose personal data to the relevant authority. bd124 will notify you of such disclosure where legally permitted to do so.

All third-party service providers engaged by bd124 are required to process personal data solely in accordance with bd124's instructions and are prohibited from using that data for any other purpose. bd124 does not transfer personal data internationally unless the receiving jurisdiction provides an adequate level of data protection.

bd124 handles payment data with particular care given the sensitive nature of financial information. When you make a deposit via bKash or Nagad, bd124 receives a transaction reference, the amount, and the mobile wallet number associated with the transaction. We do not store full mobile banking PINs or passwords. Payment data is transmitted over encrypted connections and stored in compliance with applicable data security standards.

All payment transactions on bd124 are denominated in Bangladeshi Taka (BDT). bd124 maintains transaction records for audit and compliance purposes. Where a withdrawal is requested, we verify that the destination payment account is registered in the same name as the bd124 account before processing the transfer. This is a security measure designed to protect you from unauthorised withdrawals.

bd124 uses cookies and similar tracking technologies to operate the Platform correctly, maintain your session when you are logged in, and improve your experience. The following categories of cookies are used:

• Essential cookies — strictly necessary for the Platform to function. They maintain your login session, store your preferences, and ensure security features operate correctly. These cannot be disabled without breaking core Platform functionality.
• Analytical cookies — used to understand how members interact with the Platform so we can improve navigation, game loading performance, and payment flow. Data collected is aggregated and pseudonymised.
• Functional cookies — used to remember your language preference, game view settings, and other personalisation choices so you do not need to reset them every visit.

You can manage cookie preferences through your browser settings. Disabling essential cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. bd124 does not use advertising cookies or share browsing data with advertising networks.

bd124 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: active account data is retained for the duration of your account plus a minimum of 5 years after account closure; KYC and identity verification documents are retained for a minimum of 5 years following the end of the business relationship; transaction records are retained for a minimum of 5 years from the date of each transaction; customer support correspondence is retained for 3 years from the date of the interaction.

When personal data is no longer required, bd124 takes steps to securely delete or anonymise it so that it can no longer be linked to an identifiable individual. Where deletion is not immediately possible (for example, because data is held in encrypted backup systems), the data is isolated and protected until deletion can be carried out.

bd124 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage for sensitive data at rest, access controls that limit internal access to personal data on a strict need-to-know basis, regular security reviews and vulnerability assessments of Platform systems, and staff training on data protection obligations.

While bd124 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your account login credentials confidential and for logging out of your session on shared devices. If you suspect your account has been compromised, contact bd124 support immediately at [email protected].

As a registered member of bd124, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact us at [email protected]. bd124 will respond to verified rights requests within a reasonable timeframe and at no charge in the first instance.

bd124 may need to verify your identity before processing a rights request. In the majority of cases, bd124 will respond within 30 days of receiving a verified request. Where a request is complex or numerous, the response period may be extended by a further 60 days, and you will be informed of the extension and the reason for it.

Parents and guardians in Bangladesh who believe that a person under 21 in their care may have registered an account on bd124 are urged to contact us immediately at [email protected]. bd124 will promptly verify the matter, close any underage account identified, and delete all associated personal data. bd124 also encourages parents and guardians to use device-level parental controls to prevent underage access to gambling platforms.

bd124 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. When material changes are made, we will publish the updated Privacy Policy on this page with a revised "Last Updated" date and, where appropriate, notify registered members by email or via an in-Platform notification.

Your continued use of the Platform following notification of any material change to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how bd124 protects your personal data. The current version is always available at https://bd124.bet/privacy-policy.

For all privacy-related enquiries, data rights requests, or concerns about how bd124 handles your personal data, please contact our support team by email at [email protected]. Please include "Privacy Request" in the subject line of your email so that your message is directed to the correct team promptly.

Our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). We aim to acknowledge all privacy enquiries within 24 hours of receipt.